Frequently Asked Questions
Everything you need to know about your roofing projects and orders.
How do you handle the delivery of heavy roofing materials?
We utilize specialized freight carriers equipped with lift-gates or moffett forklifts to ensure heavy items like shingles and metal panels are safely delivered to your job site or curbside.
What is your return policy for over-ordered supplies?
We accept returns on unopened, non-damaged materials within 30 days of delivery. Please note that a restocking fee may apply, and custom-cut materials like specific metal flashings are non-refundable.
How can I track the status of my roofing order?
Once your order is processed, you will receive a confirmation email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Do you offer bulk discounts for professional contractors?
Yes, we provide tiered pricing for high-volume orders. Please contact our sales team directly with your project specifications to receive a custom quote.
What happens if my materials arrive damaged?
It is critical to inspect your delivery before signing the BOL. If damage is found, note it on the driver's paperwork and contact us within 24 hours so we can expedite a replacement.
Are the products sold on Roofing4US covered by manufacturer warranties?
Absolutely. All products we sell are genuine and come with full manufacturer warranties. Documentation regarding specific coverage is included with your purchase or available on the product page.